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Buying FAQs

How To Buy

Sign up and request buying privileges here. Once you are approved to buy, you will be able to bid on all ADH marketplaces. If you are a
reseller or have a sales tax exemption, file your certificate now on My Account Page and get through checkout faster.

Bidding from your computer is the quickest and most reliable method of bidding. You can also bid on your mobile phone for additional convenience.

Depending on their needs, sellers can list their equipment directly at the location where the loss occurred or from a storage yard or vendor facility. Whether the auction is online or otherwise, bids can be placed online so buyers from around the world can participate. Once payment is confirmed, our team can assist in connecting you with our transportation partners. We will help buyers transport items from your location or the auction site. We also give buyers access to our Global Salvage Vendor Network to get access to transport, repairs, storage, documentation, inspection, and other services needed with the purchase.

Yes, absolutely! We recommend inspecting the equipment to ensure its condition, as we sell everything “as-is” and “where-is,” except for assets with a ADH Guaranteed icon. We also provide a quick and easy live augmented reality video inspection of the assets for transparency and confidence in bidding. You can schedule a Quick Inspect AR inspection at any time before the end of the sale. At the end of the inspection, you will receive a customized report. Please note that all assets require a waiver to be signed before being physically viewed. Everyone who will view it must provide a valid ID.

Look for the icons that state either, “No Reserve” or “24 hour Sale” in which both do not have a reserve and the highest bidder buys.

Each item has a buy fee which is clearly displayed on the asset description page typically between 10%-20% depending on the type and price of the asset. You must pay this fee in addition to the bid amount at the time of final payment. asset will not be released without full payment of the asset fee + buy fee. 

Our customer care agents and sales representatives are ready to help you. Just email us at info@assetdealhub.com, and we’ll do our best to answer your questions.

All registered buyers are required to place a non-refundable deposit of $500 or 1% of the bid price (whichever is greater) of the maximum price you plan to bid. This ensures a fair auction with real, vetted buyers. You can request to keep your deposit with us if you intend to bid on other assets, or request a refund after all auctions you participated in have ended. You will receive your refund within 7 business days. Note: if you are the high bidder at the end of the sale date and time, you are bound by the terms and conditions and will forfeit your full deposit if you do not pay the full purchase balance.

Yes, almost all of them do. All you have to do is use our easy app and choose a date on the calendar to pick a day and time. Keep in mind that you can only request one complimentary 30-minute augmented reality and AI-assisted inspection for each asset. A second inspection is available for a fee of $99. During the inspection, you have the option of guiding the camera to focus on specific parts of the asset. You can also request an expert to accompany you for the inspection for a fee. Contact our team to learn more about the costs. Additionally, if you make an appointment and do not cancel at least 2 hours prior or do not show up, you lose your free chance.

 
 

After making the full payment, you have 3 days of complimentary storage, unless otherwise stated. After 3 days, you are responsible for all storage costs. The item will be at the location where it was listed unless otherwise specified. You will need to schedule a pickup or make long-term arrangements with the facility. For assistance, contact our customer service at info@assetdealhub.com.

How The Auction Works

 No, we are a fully digital online auction where you can use your computer, phone or tablet to bid from anywhere in the world.

a. Only registered and approved viewers have the ability to bid online. (See GSS Registration Requirements)
b. If you’ve been approved to bid, simply click the bid button to place your bid. The amount shown on the button will immediately be submitted as a binding bid.

a. Only registered and approved members have the ability to bid online. (See GSS Registration Requirements)

All bidders must place a minimum $500 or 1% of high bid amount to bid on the assets. 
1. You can place a deposit via credit card. Keep in mind deposits are non-refundable if you are the high bidder and do not complete the transaction. You will forfeit your entire deposit if you do not pay full balance. See terms and conditions for more details.

2. You can place the via wire transfer. Please contact customer service for info at inof@assetdealhub.com

a. When you are the leading bidder, a message will indicate that you are in the lead.
b. Conversely, if you are not the leading bidder, a message will indicate you are out. 
c. When you win a lot, you will see a confirmation screen indicating the lot description and the hammer price.

You must notify the customer service team via email at info@assetdealhub.com immediately. You are only allowed to retract a bid once every 6 months. We will not retract a bid if it is less than 2 hours before the auction ends. Make sure that you enter your bid correctly.

You may not have paid the required $500 or 1% deposit in order to bid on the asset. Contact customer care at info@assetdealhub.com

Yes. Simply place a new bid and specify your new maximum amount. You may increase your maximum bid amount at any point during the auction, whether or not you are the lead bidder.

No. All bids placed in any ADH marketplace auction are final and binding. You can always increase, but you can never reduce or rescind your maximum bid amount.

After Winning The Auction

There are two important pieces of information that you will need to complete your checkout process successfully:

  • The ID of the bidder and the name to be listed on the title must match.
  • Buyers exporting equipment will also be asked to declare their US port of export.

If you have your documents already uploaded and on file, they move fairly quickly within the same day.

You will receive a document via email after you are the winning bidder.

Please email customer care at info@assetdealhub.com.

No, you will not be able to make any changes to the name of the ownership documents. The name and company information you entered when signing up will be used for transfer. Before auction ends you can contact customer service to verify additional companies. No exceptions will be made after an auction has ended. 

You will forfeit your winning rights to the asset, and the next highest bidder will have the opportunity to buy it. You will also forfeit your non-refundable deposit. In special cases, contact customer care at info@assetdealhub.com, and they will determine if an extension can be accommodated.

After payment, you will be asked if you need assistance with any services.

To be able to exempt your purchase from sales tax in the equipment pick-up location state, you must provide evidence that you have moved this equipment by common carrier to another state or exported it out of the U.S. More information can be found here.

You will not be allowed to physically visit or board the asset after the auction has ended. You will only be allowed to purchase a single 30 minute Quick Inspect AR before the 3 day payment period has lapsed.  

Payment and Transfer

To pay for an item, you will need to pay for it via wire transfer within 3 business days. Your invoice with instructions on how to submit a payment will be available immediately after you become the winning bidder via email. Payments can be made by wire transfers only.

Unless otherwise noted, GSS will send the title/ownership documents to you within 15 business days after the close of the auction and payment has been received. Your title/titling document will be forwarded via a delivery source that will allow you to track your package. In some cases a copy of documents may become available prior.

When you sign up to bid, you must enter your name and company name if you plan to buy under a company name. The names you provide are the only names which can be submitted on the new ownership documents. All buyers are verified before bidding. See more details in our terms and conditions. There are no exceptions. 

You should locate the tracking number provided on the email you receive when your title is sent. You can also contact customer support at info@globalsalvgesales.com

GSS provides buyers with a transferable title, but we do not provide registration services. We can, however, direct you to one of our partners after the purchase, depending on your needs.

As indicated previously, it can take up to 15 business days after the close of the auction to deliver the title/ownership documents. In cases where the asset is being moved to a country outside of the US, advance notice will need to be sent to the title department at info@gloabalsalvagesales.com. This will ensure we can provide the necessary paperwork prior to arrangements being made to pick up the equipment for shipment. Failure to provide this notice may result in delays with the delivery of your title.

The buyer’s name or the company name entered at the time of registration is the only name ADH can put on the title. When you complete the check-out process, you will be asked to confirm which name you want on your title. You will also be asked to verify the mailing address. Contact customer care at info@assetdealhub.com if there are any issues with the name(s) on your profile.

GSS does not accept returns under any circumstances at any time. All items are sold ”as-is” and “where-is.” If an item has a GSS guarantee logo and is not received in the condition described in our inspection report, please contact us within one business day after the auction. Valid dispute claims will be handled in a mutually beneficial manner.  All other items are sold as-is, where-is. Read more about our terms and conditions and terms of service and policies.

Bid

Sales and Use Tax

Yes, you definitely can! We encourage our buyers to submit all valid dealer license/reseller tax exemption documents in advance if they are eligible for sales tax exemption. This will expedite the sales tax exemption process for you! Once the tax documentation has been reviewed and verified by a Customer Care representative, your account will be set up to apply sales tax exemptions for the respective state(s) for the calendar year. When it comes time to check out, you can select the eligible tax documentation on file to have tax automatically adjusted on your invoice. To upload the tax exemption documents, go to the Tax Certificate section of MyAccount. Watch video!

Yes, you certainly can! Complete the relevant tax forms and upload all the applicable tax certificates under the Tax Certificate section of MyAccount. Once the tax documentation has been reviewed and verified by a Customer Care representative, your account will be set up to apply sales tax exemptions for the respective state(s) for the calendar year.
 
If you are a buyer who has a state reseller exemption but has purchased an item outside of the respective state, you will need to provide a supplemental document (if required by the state of purchase) for non-resident resellers. Common supplemental documents are:
• Uniform Sales & use Tax Certificate (MJST)
• Streamlined Sales and Use Tax Agreement (SSUTA)

Retail sales of tangible personal property in most states are generally subject to sales tax. Construction equipment is generally considered tangible personal property. In some instances, retailers must collect use tax rather than sales tax. A common example of a purchase subject to the use tax is the purchase of an item for use in California from an out-of-state retailer. The tax rates for sales and use taxes are generally the same.

No, sales tax rates and regulations vary greatly from state to state.

No, there are five states that do not have sales/use tax regulations; these are Alaska, New Hampshire, Montana, Oregon and Delaware.

While most states require a resale certificate, not all states require a seller’s permit. If you are a purchaser who is not required to hold a Seller’s Permit but wish to make a purchase using a Resale Certificate, you must indicate on the Resale Certificate that you do not hold a Seller’s Permit and why a permit is not required.

Some states, such as California, require a seller’s permit; buyers from such states must always supply a seller’s permit number on their resale certificates.

 

Some states, such as California, require that an out-of-state buyer provide a bill of lading showing that the property was transported out-of-state by common carrier prior to its use.

International Exports

No. The seller is not required to load any piece of equipment or attachment into a container. The buyer must make arrangements for loading into containers with the buyer’s transportation company. Buyer is responsible for everything after the purchase. Some assets may require a mandatory loading of launching fee.

The seller is not required to dismantle any part of equipment for transportation. However, some sellers or storing agents may offer their services for dismantling for an additional fee. The buyer must make the request with the seller or storing agent. Contact information for the seller will be provided once IronPlanet has received full payment for item(s) purchased. Any additional fees will have to be negotiated and paid to the seller or storing agent. IronPlanet will take no part in arranging dismantling unless otherwise stated on our website.

GSS cannot provide additional dimensions and/or specifications on equipment above that which is provided in our inspection reports. Buyers may obtain dimensions and/or specifications by contacting the original equipment manufacturer, or visiting the manufacturer’s website, contacting dealers in your area or doing your own search on the Internet. A buyer should work with their transportation company to review common references for dimensions. The seller may choose to assist you with additional information, but remember, the seller is not required to provide any additional information about the equipment.

GSS will provide you with the seller’s contact information once you have made full payment. You can also find this information, after full payment is made, on our website by accessing the Transportation Authorization link located in the Post Sale Info page for that item.

The buyer must remove the asset from Seller’s premises no later than eight (6) business days after the auction closes if the facilty or location does no allow for further storage. After the 8th business day, the seller is allowed to charge the buyer storage fees. After sixty (30) days, the equipment may be deemed abandoned and disposed of with all storage fees and full commissions deducted from proceeds. (Please refer to our Full Length Terms and Conditions: section V. Completion of Transactions under Buyer Removal of Equipment for additional information)

To become a Qualified Buyer at GSS in advance of bidding in an auction, GSS requires all buyers from outside the United States or Canada to wire a $2,000 US deposit to receive auction-bidding privileges. If you do not win an item in the auction, the money will remain on deposit with GSS as long as a Buyer wishes to retain auction-bidding privileges. A Buyer may request the return of their deposit from GSS at any time via email. Please note that the deposit will be refunded to the same person/company who sent the deposit. 

GSS has available to our buyers through our third party Transportation Partners a list of transportation companies that will assist in overseas shipping. Many of these companies will also provide you with non-binding transportation estimates after the auction. Transportation is the responsibility of the buyer, GSS itself does not coordinate or transport equipment. Please contact us if you are interested in receiving more information on transportation.

In addition to the bid amount, you will be responsible for the transaction/buyer fee and any applicable state and local sales taxes.

Additionally, you will be responsible for the full cost of transportation or other services if GSS is hired.

Full payment is due to Global Salvage Sales within 3 business days after the auction. You will need to complete our Checkout Process immediately after the auction in order to print an Invoice which correctly recognizes your purchase and delivery destination if additional services were hired. Your Invoice will be available to you when you complete the Checkout Process. You will be able to access your Invoice anytime after Checkout by using the Invoice link located in the Post Sale Info page for that item.

Any items not paid within terms will be considered in default and the buyer will be subject to a “Default Penalty” equal to  a minimum fee of $2,000 or deposit amount. This fee will be applied separately to each individual unit on which the winning bidder defaults. Please ensure your financing is arranged prior to bidding to ensure that the full payment will be received on time and to avoid any Default Penalties.

If the item you purchase is for export, you will need to complete our Checkout Process after the sale and indicate the port of export and foreign delivery address. Sales tax will not be charged on your Invoice providing you subsequently fax us the final domestic Bill of Lading showing the City / State of the equipment pickup location and Export documents that include the US port of export and the final delivery destination. The Bill of Lading and export documents must also include a description of the equipment including serial number. All documents must be submitted to GSS no later than 5 business days after.  documentation is provided IronPlanet will issue a refund.

The buyer is responsible to arrange transportation and complete any required paperwork for customs. Please contact a customs broker or freight forwarder regarding exact requirements for exporting. As part of our service to the buyer, IronPlanet can provide you with a list of freight forwarders or customs brokers.

The buyer is responsible to arrange transportation. ADH can provide you with a list of freight forwarders or customs brokers prior to the auction. After the auction, you will be able to request transportation quotes from our Transportation Partners directly through the Salvagevendor.com website.

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    Bank Wire Instructions

    Account Name: Prime Captial Remarketing LLC

    Address: 7931 West Dr, North Bay Village Florida 33141

    Bank: Bank of America

    Bank Address: 100 33rd street west, New York NY 100001

    Routing number: 026009593 Swift: BOFAUS3N

    Account #: 89811390xxxx

    Wire Instructions Message:

    This product requires a $10000 deposit in order to place a bid. If you are the higher bidder and fail to compete transaction, your deposit will be forfeited according to “ terms and services”. If you are not the high bidder then You will receive a refund of full deposit.

    MUST CALL +1-954-625-4173 FOR LAST 4 DIGITS OF ACCOUNT NUMBER